With 25 years’ experience in rail, primarily at Eurostar and Heathrow Express, Sophie Chapman has held leadership roles within a number of major projects. These include the transfer of Eurostar operations from Waterloo to St Pancras for the launch of HS1 and the role out of Eurostar’s new fleet of trains. As Business Lead at Heathrow Express, she has overseen the transfer of operations to Great Western Railway and introduced a refurbished fleet of trains. Throughout her career she has led teams delivering and continuously improving industry-leading customer experience.  Sophie was appointed Surface Access Director for Heathrow Airport in 2022 and is responsible for all the public and private modes of transport to the airport, where one of her chief objectives is to improve public transport mode share.