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Networking
08:45  to  09:30
Chair’s welcome and opening remarks
09:30  to  09:40
Speaker:
Stephen Hill. Institute Legal and Parliamentary Lead. The Consultation Institute.
Part 1: Requirements you need to meet to deliver successful consultation
09:40  to  10:30
The latest insight and policy updates on conducting consultation for infrastructure - what are the requirements?
09:40  to  10:00
  • Update on requirements and conditions for consultation
  • Will a blend of virtual and in-person consultation pass adequacy tests?
  • Current barriers to delivering consultation
Speaker:
Andy Wright. Senior Associate. The Consultation Institute.
The future of consultation - creating a balanced consultation strategy using a combination of virtual and in-person engagement
10:05  to  10:30
  • Making consultation content accessible in different formats and preventing digital ‘elitism’
  • Preparation for the return of in-person consultation and engagement – how have things changed?
  • The split between in person and digital consultation – how to use different channels to achieve the same user journey
  • What does the rise of virtual consultation mean for the future?
  • Identifying who you need to reach and the best methods 
Speakers:
Adrian Gould. Associate Director. Arup.
Katy Sutton. Senior Town Planner (Stakeholder Engagement Specialist). Arup.
Morning break and networking
10:30  to  11:00
Part 2: Practical guidance and advice to deliver consultation both now and in the future
11:00  to  12:05
Panel discussion: Lessons learnt from COVID-19 and consultation in 2021 – the challenges and strategies for delivering consultation effectively
11:00  to  11:40
  • Lessons learned from COVID-19 and the transition to digital consultation 
  • Challenges facing different types of projects
  • Updated requirements for public consultation
  • How and when to engage with local councils 
  • Advice to promoters – what works and what to avoid? 
Speakers:
Ken Glendinning. Project Director. Homes England.
Kathryn Moore. Head of Engagement, A66 Northern Trans-Pennine project. National Highways.
Tim Cutts. Senior Regeneration Manager. Southwark Council.
Andrea Kellegher. Associate Director – Strategic Communications. Turley.
Delivering consultation and engagement in an uncertain world – what is required?
11:40  to  12:05
  • Co-ordination, collaboration and consultation fatigue
  • Anticipating changes to the plan
  • When do you need to re-consult?


 

Speakers:
Jen Ashwell. Senior Associate. Burges Salmon.
Liz Dunn. Partner. Burges Salmon.
Networking lunch
12:05  to  12:55
Part 3: Using digital strategies and innovation to successfully engage with stakeholders and local communities
12:55  to  13:55
Improving accessibility - methods and tools available to increase engagement with seldom heard groups
12:55  to  13:15
  • New techniques and innovations improving accessibility 
  • Utilising social media and digital to increase outreach
  • Supplementing digital consultation with in person events, physical literature and visuals 
  • Reaching all sections of communities for representative feedback 
Speaker:
Dr Catrin Ellis Jones. Head of Community and Stakeholder Engagement. Vattenfall.
Panel discussion: Evolving technology, outside of digital consultation and virtual forums, improving the current consultation process and engagement
13:15  to  13:45
  • Readily available tools most people are not using
  • Evaluating the effectiveness of virtual townhalls
  • Incorporation of digital tools when returning to in person events
  • Recent innovations well-received by the public
  • Is digital innovation accommodating people less computer literate? How to ensure everyone is included 


 

Speakers:
James Sachon. Technical Director and Practice Lead (Stakeholder Engagement). AECOM.
David Janner-Klausner. Co-founder and Director of Customer Success. Commonplace.
Afternoon break and networking
13:45  to  14:15
Part 4: Maximising engagement: understanding the stakeholder’s perspective and conducting analysis of digital responses
14:15  to  15:15
Getting the most out of stakeholder engagement data in virtual consultation
14:15  to  14:35
  • How can online engagement be measured and evaluated?
  • Converting engagement into written feedback
  • How are virtual responses different?
  • Getting more from recorded engagement data
Speaker:
David Janner-Klausner. Co-founder and Director of Customer Success. Commonplace.
The consultation process – getting the best from local stakeholders
14:35  to  14:55
  • How and when to engage with local authorities and key stakeholders
  • The benefits of early engagement 
  • Maximising the local knowledge of stakeholders
  • The changing role and relationship with consultees throughout the consultation process
Speaker:
Debbie Goodland. Community Engagement Manager. Greater Cambridge Partnership.
Case study: the changing relationship with stakeholders throughout the consultation process
14:55  to  15:15
  • Advice and lessons learnt 
  • Challenges faced during engagement 
  • Managing stakeholder’s expectations throughout the process
  • How and when to engage with the public
  • Demonstrating the elements of a project that can be influenced
Speaker:
Fraser Macdonald. Strategic Consultations Lead. Transport for London.
Chair’s closing remarks
15:15  to  15:25
Close of conference and networking
15:25  to  16:00

All times are in BST.

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