Caroline is Head of Inclusion at East West Railway Company and the Government's Disability and Access Ambassador for the rail industry. Caroline was appointed by The Minister for Disabled People, Health and Work as the Disability and Access Ambassador in July 2021, a voluntary position which she holds alongside her role at East West Railway Company. As Head of Inclusion at East West Railway Company, Caroline’s role ensures that East West Rail delivers products and services that meet the needs of a diverse range of customers and that the organisational outcomes are delivered in an inclusive way, accessible to everyone. Caroline has worked in the rail industry for 17 years and is passionate about disability advocacy and inclusion. She has the genetic condition Cystic Fibrosis and identifies as disabled and neurodivergent.