Chair’s welcome and opening remarks
09:30 to
09:40
Speaker:
Stephen Hill.
Institute Legal and Parliamentary Lead.
The Consultation Institute.
Part 1: Requirements you need to meet to deliver successful consultation
09:40 to
10:30
The latest insight and policy updates on conducting consultation for infrastructure - what are the requirements?
09:40 to
10:00
- Update on requirements and conditions for consultation
- Will a blend of virtual and in-person consultation pass adequacy tests?
- Current barriers to delivering consultation
Speaker:
Andy Wright.
Senior Associate.
The Consultation Institute.
The future of consultation - creating a balanced consultation strategy using a combination of virtual and in-person engagement
10:05 to
10:30
- Making consultation content accessible in different formats and preventing digital ‘elitism’
- Preparation for the return of in-person consultation and engagement – how have things changed?
- The split between in person and digital consultation – how to use different channels to achieve the same user journey
- What does the rise of virtual consultation mean for the future?
- Identifying who you need to reach and the best methods
Speakers:
Adrian Gould.
Associate Director.
Arup.
Katy Sutton.
Senior Town Planner (Stakeholder Engagement Specialist).
Arup.
Part 2: Practical guidance and advice to deliver consultation both now and in the future
11:00 to
12:05
Panel discussion: Lessons learnt from COVID-19 and consultation in 2021 – the challenges and strategies for delivering consultation effectively
11:00 to
11:40
- Lessons learned from COVID-19 and the transition to digital consultation
- Challenges facing different types of projects
- Updated requirements for public consultation
- How and when to engage with local councils
- Advice to promoters – what works and what to avoid?
Speakers:
Ken Glendinning.
Project Director.
Homes England.
Kathryn Moore.
Head of Engagement, A66 Northern Trans-Pennine project.
National Highways.
Tim Cutts.
Senior Regeneration Manager.
Southwark Council.
Andrea Kellegher.
Associate Director – Strategic Communications.
Turley.
Delivering consultation and engagement in an uncertain world – what is required?
11:40 to
12:05
- Co-ordination, collaboration and consultation fatigue
- Anticipating changes to the plan
- When do you need to re-consult?
Speakers:
Jen Ashwell.
Senior Associate.
Burges Salmon.
Liz Dunn.
Partner.
Burges Salmon.
Part 3: Using digital strategies and innovation to successfully engage with stakeholders and local communities
12:55 to
13:55
Improving accessibility - methods and tools available to increase engagement with seldom heard groups
12:55 to
13:15
- New techniques and innovations improving accessibility
- Utilising social media and digital to increase outreach
- Supplementing digital consultation with in person events, physical literature and visuals
- Reaching all sections of communities for representative feedback
Speaker:
Dr Catrin Ellis Jones.
Head of Community and Stakeholder Engagement.
Vattenfall.
Panel discussion: Evolving technology, outside of digital consultation and virtual forums, improving the current consultation process and engagement
13:15 to
13:45
- Readily available tools most people are not using
- Evaluating the effectiveness of virtual townhalls
- Incorporation of digital tools when returning to in person events
- Recent innovations well-received by the public
- Is digital innovation accommodating people less computer literate? How to ensure everyone is included
Speakers:
James Sachon.
Technical Director and Practice Lead (Stakeholder Engagement).
AECOM.
David Janner-Klausner.
Co-founder and Director of Customer Success.
Commonplace.
Part 4: Maximising engagement: understanding the stakeholder’s perspective and conducting analysis of digital responses
14:15 to
15:15
Getting the most out of stakeholder engagement data in virtual consultation
14:15 to
14:35
- How can online engagement be measured and evaluated?
- Converting engagement into written feedback
- How are virtual responses different?
- Getting more from recorded engagement data
Speaker:
David Janner-Klausner.
Co-founder and Director of Customer Success.
Commonplace.
The consultation process – getting the best from local stakeholders
14:35 to
14:55
- How and when to engage with local authorities and key stakeholders
- The benefits of early engagement
- Maximising the local knowledge of stakeholders
- The changing role and relationship with consultees throughout the consultation process
Speaker:
Debbie Goodland.
Community Engagement Manager.
Greater Cambridge Partnership.
Case study: the changing relationship with stakeholders throughout the consultation process
14:55 to
15:15
- Advice and lessons learnt
- Challenges faced during engagement
- Managing stakeholder’s expectations throughout the process
- How and when to engage with the public
- Demonstrating the elements of a project that can be influenced
Speaker:
Fraser Macdonald.
Strategic Consultations Lead.
Transport for London.